Frequently Asked Questions
1. What are La Luxe Lucerna candles made with?
All our candles are made with a coconut-soy wax blend, essential oils and/or quality fragrance oils. Our candles are made in small batches and hand poured. Our new Main Character collection is created with new wood wick technology to provide a more even, fragrant and long lasting burn every time.
2. How long will my candle burn for?
All our 10.5oz candles will burn for approximately 50-60 hours.
3. Do you offer returns?
At La Luxe Lucerna customer satisfaction is our main priority. For this reason, if you are not completely satisfied with our product, you can contact our team under the Contact tab. The cost of return shipping will be the responsibility of the customer.
4. How should I burn my La Luxe Lucerna candle?
All our candles come with a care instructions sticker, located at the bottom of each candle. Each of our candles also come with a die line cut out at the top of each candle with burn instructions. Our customers should burn their candle as follows:
To prevent fire and injury, burn candle within sight and away from drafts.
Keep the candle out of reach of children and pets.
Do not burn the candle on or near anything that can catch fire.
Keep the wick trimmed to 1/4" before each lighting.
On the first burn, let the candle pool reach the edges of the jar.
Burn the candle for at least two hours at a time for the best burn and fragrance distribution.
5. Do you offer any custom candles & designs (i.e. wedding or party favours)?
La Luxe Lucerna can definitely provide you with custom candles for your event. Please contact us regarding the custom work you wish to be completed and we will provide you with a quote.
6. How is the fragrance distribution of La Luxe Lucerna candles?
All our candles are created with quality essential and fragrance oils, that create sound fragrance distribution. For the best fragrance distribution, allow two hours for each burn, to enable the fragrance to slowly fill your room, without the scent becoming overpowering.
7. To which countries does La Luxe Lucerna ship to?
La Luxe Lucerna ships to both Canada and the United States. Shipping prices are calculated based on weight. Method of shipping is indicated at checkout. If you are interested in purchasing any of La Luxe Lucerna's products and want it ship anywhere other than Canada and the United States, La Luxe Lucerna is available to do so. Please email email@example.com with your inquiry and we will get reply with the cost for shipping dependant on your location and the products you are looking to purchase.
8. Why does my wick flame seem unusually large?
This may be due to a defective wick. Please discontinue use and email a photo of your candle lit to firstname.lastname@example.org.